09bt Privacy Policy

09bt ("we", "us", or "platform") operates a trusted online entertainment service for users in Bangladesh. This privacy policy explains what personal information we collect when you use our website 09bt.lat, how it is processed, where it is stored, and what measures we take to protect your data.

This policy applies to all registered users, account applicants, and general visitors of our website. By using our site, you are considered to have consented to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

To provide our services properly, 09bt may collect various types of information. This information comes from two main sources — what you provide directly, and what is collected automatically from your browsing activity.

2.1 Information You Provide Directly

During account registration and use of our services, you provide the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Valid email address and mobile number
• Residential address
• Identity document details (national ID card or passport) — only during the identity verification process
• Payment information: bKash, Nagad, Rocket, or bank transfer details
• Information provided when contacting us via live chat or email

2.2 Information Collected Automatically

When you visit our site, the following technical information may be logged automatically:

• IP address and geographic location (at country level)
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet)
• Referring page (referrer URL)
• Time spent on the site and list of pages visited
• Cookie and session data

09bt uses your information only for legitimate and pre-defined purposes. No information is used for excessive or unrelated purposes. The main purposes for which we use your information are:

• Account management: Registration, login verification, and ensuring account security.
• Identity verification: Age verification (21+) and fraud prevention.
• Financial transaction processing: Managing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer.
• Customer support: Resolving issues and providing assistance via live chat and email ([email protected]).
• Site improvement: Analysing user experience and improving service quality.
• Security: Detecting unauthorised access, fraud, and suspicious activity.
• Legal compliance: Maintaining records as required by applicable regulations.
• Communications: Sending important policy updates or site-related notifications.

09bt places the highest importance on the confidentiality of your information. However, in the limited circumstances described below, certain information may be shared with third parties:

4.1 Service Providers

We use trusted third-party services for payment processing, technical infrastructure maintenance, and security testing. These partners are bound to act only on our instructions and may not use your information for their own purposes.

4.2 Legal Obligations

If disclosure of information is required by a court order, regulatory authority directive, or as part of a legal process, 09bt will be obligated to provide the necessary information in accordance with the law.

4.3 Fraud & Security

If fraudulent activity, money laundering, or activity that threatens the security of the platform is detected, relevant information may be shared with security authorities.

4.4 Business Transfer

If 09bt's business is merged, acquired, or transferred in the future, user information may form part of that process. In such a case, we will notify you in advance and the protections in this policy will continue to apply.

09bt uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help the site function correctly.

5.1 Types of Cookies & Their Purposes

• Essential cookies: Maintaining login sessions and ensuring the basic functionality of the site. The site cannot function properly without these cookies.
• Functionality cookies: Remembering your preferred language, display settings, and so on, so you have a better experience next time.
• Analytics cookies: Analysing which pages are visited most and where users encounter difficulties, in order to improve the service.
• Security cookies: Helping to detect fraud and unauthorised access.

5.2 Cookie Controls

You can manage or delete cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may affect some important functionality of the site.

To ensure the security of your personal information, 09bt applies multiple layers of technical and administrative measures. We believe that a secure platform is the foundation for earning the genuine trust of our users.

• SSL encryption: All data transmission on the site is encrypted via SSL/TLS protocol.
• Data encryption: Stored sensitive information — especially payment details — is protected with strong encryption.
• Access controls: Only authorised staff can access specific data, and all access is logged.
• Regular security reviews: Regular security assessments are conducted to identify potential vulnerabilities.
• Two-factor authentication: An additional layer of verification is available to protect your account.
• Staff training: All our staff are trained on data protection best practices.

09bt retains your personal information only for as long as it is necessary or as required by legal obligations. The policy for determining retention periods is described below:

• Active accounts: All account information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, core information is retained for a specified period to meet legal and regulatory obligations.
• Financial transaction records: Retained for the period required under financial law.
• Log files: Technical logs are generally deleted automatically after a set period.

After the specified period, data is securely deleted or anonymised in such a way that you can no longer be identified.

As a user of our platform, you have certain important rights over your own information. 09bt respects these rights and is committed to helping you exercise them.

8.1 Right to Access

If you wish to know, 09bt will inform you of what information we hold about you, how it is being used, and with whom it has been shared.

8.2 Right to Rectification

If the information on your account is incorrect or incomplete, you may request a correction. Our support team will assist you with this.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing messages or certain types of data processing. We will honour your preferences to the extent possible.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email ([email protected]) or let us know via 24/7 live chat. We will process your request promptly and effectively.

09bt strictly limits its services to those aged 21 or over. We never knowingly collect information from minors or permit them to register an account.

Age verification during registration is mandatory. If we are informed that a minor's information has been collected for any reason, we will immediately delete that information and close the relevant account.

While our site does not contain links to external websites, some technical services use third-party tools (such as payment gateways). These third parties have their own privacy policies, and 09bt is not responsible for their policies.

For payment processing, the terms and conditions of bKash, Nagad, and Rocket apply. For bank transfers, the policies of the relevant bank apply. We recommend that you also read the privacy policy of the relevant payment service.

09bt reserves the right to update this privacy policy from time to time as needed. If there are any significant changes, we will post a notice on the site and notify registered users by email.

Continued use of the site after any changes indicates your acceptance of the updated policy. We therefore recommend that you visit this page regularly.

The date of the most recent update will be noted at the top of this policy. Previous versions may be available upon request.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is able to assist in both Bengali and English.

• Email: [email protected]
• Live chat: Available 24/7 on the site

We aim to respond to your questions as quickly as possible. For complex data-related requests, processing will be completed after identity verification.